Request window
You may request a refund within 14 calendar days after purchase. An unused purchase will normally be reviewed for a full refund.
Content or service already supplied
If you asked for access to begin immediately and have downloaded, unlocked, played, generated, or otherwise used the paid product, any refund may be reduced by the proportion already supplied where applicable law permits. Faulty, duplicated, unavailable, or materially misdescribed purchases remain eligible for appropriate refund or remedy.
How to request
Use the support link in your Paddle receipt or email contact@vignis.ai with the purchaser email, transaction ID, purchase date, and reason. Paddle, as Merchant of Record, returns approved refunds to the original payment method.
Consumer rights
This policy does not limit non-waivable rights under applicable consumer law or the Paddle Buyer Terms. If those rules provide a longer window or greater remedy, they control.